Industry
Industrial Inventory Management
Company
CribMaster
Year
2020
Inventory Management Platform Redesign
Overview
CribMaster provides industrial inventory management solutions used in warehouses, manufacturing plants, and service centers. The project’s goal was to redesign their customer portal to make complex data more approachable and improve daily usability for technicians and managers responsible for tracking tools and materials.
The Challenge
The existing platform was data-heavy and unintuitive, requiring multiple steps to access key information. Users often depended on workarounds or external spreadsheets to perform basic tasks. The challenge was to simplify the interface, make information easier to digest, and align the experience with modern B2B design standards — all without disrupting existing workflows.
Approach & Methods
Conducted contextual research with warehouse staff and administrators to observe real workflows and identify friction points.
Mapped the current user journey to reveal inefficiencies in navigation and data retrieval.
Developed a modular dashboard system allowing users to customize what data they saw first.
Created lo-fi wireframes and interactive prototypes to test and refine core interactions early.
Collaborated closely with developers to align UI patterns with CribMaster’s technical architecture and future scalability.
Solution Highlights
Introduced a customizable dashboard with widgets for quick access to inventory levels, alerts, and analytics.
Simplified data tables and forms for better legibility and reduced cognitive load.
Enhanced visual hierarchy to prioritize key metrics and actions.
Unified design language across web and tablet interfaces for consistent use in industrial environments.
Impact & Learnings
Post-implementation feedback showed higher satisfaction among warehouse managers and improved efficiency in locating critical data. The redesign reduced the number of steps to complete core tasks and improved adoption among new users. This project taught me how powerful progressive disclosure can be in complex systems — showing users only what they need when they need it. It also reinforced the value of close collaboration with developers early on to ensure that what we design is both functional and sustainable.